noun
Definition: A real-time communication tool that enables direct interaction between website visitors and customer support representatives through instant messaging.
Live Chat (CUSTOMER SERVICE): Live chat is a feature embedded on websites that allows users to send messages and receive immediate assistance from human agents or automated chatbots. This tool enhances customer experience by providing quick responses to inquiries without the need for phone calls or emails.
Live Chat (TECHNOLOGY): In technical terms, live chat refers to a software application integrated into a website, facilitating real-time conversations. It often includes features like canned responses, live typing previews, and integration with customer relationship management (CRM) systems to streamline support processes.
Common Usage:
Businesses utilize "live chat" to improve customer engagement and satisfaction by offering instant support, resolving issues quickly, and enhancing the overall user experience on their websites.